Shipping policy

At MK POLO, we are committed to delivering premium handcrafted products safely and reliably to customers around the world.

🌍 Worldwide Shipping

We offer worldwide shipping to selected destinations. Shipping availability may vary depending on the product and destination.

📦 Order Processing

  • Orders are carefully prepared and packed before dispatch.
  • Processing time may vary depending on product availability and customization.
  • Handmade products may require additional preparation time.
  • You will receive shipping confirmation and tracking information when your order is dispatched, where tracking is available.

🚚 Delivery Times

Delivery times depend on your destination, shipping method, customs clearance, and local courier services.

Estimated delivery:

  • International orders: 7–20 business days
  • Remote areas may require additional delivery time.

These are estimates and are not guaranteed delivery dates.

🔍 Order Tracking

Once your order has been shipped, you may receive a tracking number by email or other contact details provided during checkout. Tracking updates may take some time to appear.

🛃 Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

📍 Incorrect Address

Please make sure your shipping address is correct before completing your order. MK POLO is not responsible for delays or additional costs caused by an incorrect or incomplete address.

📦 Damaged or Missing Orders

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos/videos of the package and product so we can review the issue and assist you.

If your order appears to be lost or significantly delayed, please contact our customer support team.

⏰ Shipping Delays

Delivery may occasionally be delayed because of customs, weather, holidays, courier issues, or other circumstances beyond our control. Such delays do not automatically qualify for a refund.

🤝 Customer Support

For shipping questions or order assistance, contact MK POLO:

📧 Email: mkpolo05@gmail.com
📞 Phone: +93334126325

MK POLO — Handcrafted Quality, Delivered Worldwide. 🐎🌍