FAQS
1. What is MK POLO?
MK POLO is a premium handmade equestrian and polo equipment brand, offering carefully crafted products designed with quality, durability, and timeless style in mind.
2. Do you offer worldwide delivery?
Yes! MK POLO offers worldwide delivery. We ship our products to customers across the globe.
3. How long does delivery take?
Delivery times vary depending on your destination and the product ordered. Estimated shipping times will be provided during the ordering process.
4. How can I track my order?
Once your order has been shipped, you will receive tracking information when available so you can follow your package.
5. Are MK POLO products handmade?
Yes. Many MK POLO products are handcrafted with attention to detail, using quality materials and traditional craftsmanship.
6. What materials do you use?
Depending on the product, MK POLO uses quality materials such as genuine leather and durable equestrian-grade materials.
7. Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate changes or cancellations before the order is processed or shipped.
8. What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your country.
9. What if my order arrives damaged?
Please contact MK POLO as soon as possible with your order details and clear photos of the damaged item and packaging so we can review the issue.
10. Do you accept returns?
Return eligibility depends on the product and our return policy. Please review our Return & Refund Policy before sending an item back.
11. Will I have to pay customs or import duties?
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges, where applicable, are generally the customer's responsibility.
12. How can I contact MK POLO? 📩
For questions about products, orders, or shipping, contact us:
📧 Email: mkpolo05@gmail.com
📞 Phone: +93334126325
🌍 Worldwide Delivery: Available